Enhanced Care Management

Enhanced Care Management (ECM) Program

WHY
Enhanced Care Management (ECM) is a statewide Medi-Cal benefit offering a whole-person approach to care. Designed to address both clinical and non-clinical needs, ECM connects individuals with chronic or complex health challenges to comprehensive support services. Our dedicated Case Workers provide personalized case management, advocacy, health coaching, and referrals to community resources—all at no cost to you.

WHO
Our ECM program serves Los Angeles residents facing significant health and housing challenges, including:

  • Homelessness or risk of losing housing
  • Severe mental illness or substance use disorders
  • Frequent hospitalizations or emergency visits
  • Risk of institutionalization

WHEN
Since its launch in Spring 2022, ALA’s ECM program has supported approximately 100 members, helping them access essential services and improve their quality of life.

ECM ELIGIBILITY
You may qualify for ECM services if you are a Medi-Cal beneficiary and meet at least one of the following criteria:

  • Homeless or at risk of housing loss and have a complex health condition
  • Five or more emergency department visits within six months
  • Three or more unplanned hospital admissions within six months
  • Receiving care through County Special Mental Health Systems or Medi-Cal programs for substance use
  • Eligible for long-term care services or at risk of needing nursing facility care

Services include assistance with housing, transportation, health navigation, and more.

Download our informational brochure. 

If you are interested in learning more or determining eligibility, contact our ECM team:

Subscribe to our Newsletter